Privacy Policy

Privacy Policy

Last updated: 18 September 2026

GD & KYNS INTERIORS LTD (“GD & KYNS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, purchase products or services from us, arrange delivery or installation, or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable electronic communications and cookie requirements.

1. Who We Are

GD & KYNS INTERIORS LTD

116 Waterloo Road
Manchester
M8 8AF
United Kingdom

Email: contact@gdkynsinteriors.co.uk

GD & KYNS INTERIORS LTD is generally the data controller for the personal information covered by this Privacy Policy.

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Identity Information

This may include:

  • your name;
  • title;
  • account or customer reference; and
  • information you provide when communicating with us.

Contact Information

This may include:

  • billing address;
  • delivery address;
  • email address;
  • telephone or mobile number; and
  • other contact details you provide to us.

Order and Transaction Information

We may collect information relating to your purchases and enquiries, including:

  • products ordered or purchased;
  • order numbers;
  • order history;
  • quotations;
  • delivery instructions;
  • assembly or installation requirements;
  • returns and refunds;
  • complaints and enquiries;
  • warranty information; and
  • records of communications relating to your order.

Payment Information

Payments may be processed by third-party payment providers.

We generally do not receive or store complete payment card details. Depending on the payment method used, we may receive information such as payment status, transaction reference, payment method and relevant payment-related information.

Website and Device Information

When you use our website, we may collect information such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • links or buttons interacted with;
  • referring website;
  • approximate location derived from technical information;
  • cookie identifiers; and
  • other information generated through website analytics or similar technologies.

The information collected will depend on your cookie choices and the technologies operating on our website.

Communications

We may retain records of communications between you and GD & KYNS, including communications by:

  • email;
  • telephone;
  • website forms;
  • messaging services;
  • social media; and
  • other communication channels used to contact us.

3. How We Collect Personal Information

We may collect personal information when you:

  • visit or use our website;
  • create or use an account;
  • place an order;
  • request a quotation;
  • enquire about a product;
  • purchase a product in our showroom;
  • arrange delivery;
  • provide delivery instructions;
  • request assembly or installation;
  • contact customer services;
  • request a return, refund or exchange;
  • make a complaint;
  • subscribe to marketing communications;
  • interact with us through social media; or
  • otherwise communicate or interact with GD & KYNS.

We may also receive relevant information from third parties involved in fulfilling your order, such as payment providers, delivery providers, installation providers, ecommerce platforms and other service providers.

Where we receive personal information from another source, we will take appropriate steps to provide the privacy information required by applicable law.

4. How We Use Your Personal Information

We may use personal information to:

  • process and manage orders;
  • provide quotations and respond to enquiries;
  • take, confirm and reconcile payments;
  • arrange deliveries;
  • arrange assembly or installation services;
  • communicate with you about your order;
  • provide customer support;
  • manage returns, refunds and exchanges;
  • deal with complaints and disputes;
  • provide warranty and after-sales support;
  • maintain customer and business records;
  • prevent and detect fraud or other unlawful activity;
  • protect our website, systems, premises and customers;
  • comply with legal, regulatory, accounting and tax requirements;
  • manage our relationship with suppliers and service providers;
  • analyse and improve our products, website and services;
  • understand website usage and performance;
  • administer customer accounts;
  • send marketing communications where permitted by law; and
  • exercise or defend our legal rights.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, this may include processing information to:

  • process your furniture order;
  • arrange payment;
  • arrange delivery;
  • provide assembly or installation;
  • deal with returns or refunds; and
  • provide after-sales or warranty support.

Legal Obligation

We may process and retain information where necessary to comply with a legal obligation.

This may include accounting, taxation, consumer protection, financial record-keeping, fraud prevention or responding to lawful requests from authorities.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and developing our business;
  • providing customer service;
  • managing customer relationships;
  • preventing fraud;
  • maintaining website and system security;
  • improving our products and services;
  • managing complaints and disputes;
  • protecting our business and property; and
  • establishing, exercising or defending legal claims.

Consent

Where required, we may rely on your consent.

For example, this may apply to certain marketing communications or non-essential cookies and similar technologies.

Where processing is based on consent, you can withdraw your consent at any time.

6. Who We Share Personal Information With

We may share personal information where necessary with trusted third parties who help us operate our business and provide our services.

These may include:

  • payment processors;
  • ecommerce and website providers;
  • delivery and logistics companies;
  • furniture manufacturers and suppliers;
  • assembly and installation providers;
  • IT and hosting providers;
  • customer service and communication platforms;
  • accounting and bookkeeping providers;
  • professional advisers;
  • marketing and analytics providers, where permitted;
  • insurers and financial service providers; and
  • legal, regulatory or government authorities where required.

Where appropriate, we require service providers who process personal information on our behalf to maintain appropriate confidentiality and security arrangements.

We do not sell your personal information.

7. International Transfers

Some of our technology, payment, ecommerce, hosting, communication, analytics or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

8. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, tax, contractual, warranty, fraud-prevention and dispute-resolution obligations.

Different categories of information may therefore be retained for different periods.

For example:

  • order and transaction records may be retained for the period required for accounting, tax and legal purposes;
  • information relating to warranties may be retained for the relevant warranty period and for a reasonable period afterwards;
  • customer service and complaint records may be retained for as long as reasonably necessary to manage the matter and any resulting dispute;
  • marketing preferences may be retained so that we can respect your marketing choices; and
  • cookie and analytics information may be retained according to the relevant technology and your cookie choices.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Marketing

We may send you information about our products, services, offers and promotions where permitted by law.

Where we require your consent to send electronic marketing, we will ask for consent in an appropriate manner.

In certain circumstances, UK electronic marketing rules may allow us to contact existing or prospective customers about our own similar products and services without separate consent, provided the relevant legal requirements are satisfied and a clear opportunity to opt out is provided.

You can unsubscribe from marketing communications at any time by:

  • using the unsubscribe link included in the communication;
  • following the opt-out instructions provided in a text or other electronic message; or
  • contacting us at contact@gdkynsinteriors.co.uk.

Withdrawing from marketing will not prevent us from sending essential service communications relating to an existing order, delivery, payment, return, refund, warranty or other transaction.

The rules around email and text marketing can be particularly specific, including requirements around consent and the limited “soft opt-in” for existing customers. (Information Commissioner’s Office)

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

Some technologies may be strictly necessary for the website to operate, for example to maintain your shopping basket, process an order or provide website security.

Other technologies may be used for purposes such as:

  • website analytics;
  • measuring website performance;
  • understanding how visitors use our website;
  • advertising;
  • marketing; and
  • improving our services.

Where consent is legally required, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your preferences through our cookie consent mechanism where available.

Further information is provided in our Cookie Policy.

The ICO guidance requires organisations to explain what cookies do and, except where an exemption applies, obtain appropriate consent before setting non-essential cookies. (Information Commissioner’s Office)

11. CCTV and Security

If CCTV or other security systems operate at our premises, images or related information may be collected for purposes including:

  • protecting customers, employees and visitors;
  • preventing and detecting crime;
  • protecting our premises and property;
  • investigating incidents; and
  • assisting law enforcement where appropriate.

CCTV information will be retained only for as long as reasonably necessary for these purposes, subject to any longer period required where an incident or investigation is ongoing.

12. Your Data Protection Rights

Depending on the circumstances and applicable legal conditions, you may have rights including:

  • the right to request access to your personal information;
  • the right to request correction of inaccurate or incomplete information;
  • the right to request deletion of your personal information;
  • the right to request restriction of processing;
  • the right to object to certain processing;
  • the right to object to direct marketing;
  • the right to request transfer of certain information in a portable format;
  • the right to withdraw consent where processing is based on consent; and
  • rights relating to certain automated decision-making and profiling.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact:

contact@gdkynsinteriors.co.uk

We may need to verify your identity before responding to certain requests.

13. Automated Decision-Making and Profiling

We do not currently intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

We may, however, use automated tools provided by website, ecommerce, payment, analytics or marketing providers for ordinary business purposes such as fraud prevention, website analytics, advertising measurement or customer communications.

Where legally required, we will provide additional information about relevant automated processing and your rights.

14. Security

We use reasonable organisational and technical measures designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • unauthorised disclosure; and
  • destruction.

Access to personal information is limited to people and service providers who have a legitimate business need to access it.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.

15. Information You Are Required to Provide

Some personal information is necessary for us to provide our products and services.

For example, we may need your name, contact details and delivery address to process and deliver an order.

If you do not provide information that is necessary to fulfil your order or meet a legal requirement, we may not be able to provide the relevant product or service.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available through the ICO’s website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the relevant “Last updated” date.

We will review our privacy information regularly and update it where necessary, particularly where our use of personal information changes. The ICO recommends reviewing and updating privacy information when new processing activities are introduced. (Information Commissioner’s Office)

18. Contact Us

For questions, requests or concerns relating to this Privacy Policy or the way we handle personal information, please contact:

GD & KYNS INTERIORS LTD

116 Waterloo Road
Manchester
M8 8AF
United Kingdom

Email: contact@gdkynsinteriors.co.uk

Last updated: 18 September 2026